Knowledge
Answers grounded in your business
Use uploaded documents, website content, and approved knowledge during live conversations—without asking callers to wait for a human lookup.
AI voice operations for service teams
Turn phone calls into completed work.
Conversity gives service teams AI voice agents that answer, book, sell, support, and follow through—using your knowledge, calendars, and business tools.
Built for inbound service and thoughtful outbound follow-up
Appointment confirmed
CompletedCalendar checked · customer details saved · confirmation queued
From conversation to outcome
A call should move the work forward.
Conversity connects the voice experience to the systems your service team already depends on.
- 01Inbound or outbound
A customer calls
Your Conversity agent answers naturally, understands the reason for the call, and keeps the conversation moving.
- 02Knowledge + live tools
The right context appears
The agent checks approved documents, website knowledge, customer history, and live information while the conversation is happening.
- 03Calendar + workflows
Work gets completed
Book a time, update a record, take an order, transfer the caller, or trigger the next step without losing the thread.
- 04Insights + follow-through
Your team stays informed
Calls return to Conversity with a recording, transcript, summary, outcome, and customer history your team can act on.
Capabilities
The context to help. The tools to act.
A natural voice is only the beginning. Conversity connects what your agent says to the information and actions that make the call useful.
Calendar
Booking that happens on the call
Check availability and book, cancel, or annotate appointments through Google Calendar, Outlook, and Calendly.
Live tools
Current information, when it matters
Give callers useful answers about weather, traffic, flights, nearby places, sports, currency, transit, time, news, and alerts.
Call intelligence
The conversation comes back organized
Review recordings, transcripts, summaries, sentiment, outcomes, and customer history—then keep follow-up moving through your CRM workflows.
A voice your customers can settle into
Warm
Delivery
English
Language
Active
Voice
Standard or Ultra Voice
Choose how your service sounds.
Standard Voice keeps everyday calling fast and capable. Ultra Voice adds richer expression, broader voice choice, and Voice Studio for approved organization voices—without giving up the tools behind the conversation.
- Expressive multilingual conversations
- Organization-approved cloned voices
- Delivery styles for warmth, calm, energy, and authority
- The same calendars, knowledge, and live tools as Standard Voice
Ultra Voice is available on Premium and Enterprise plans. Your team chooses the right voice mode for each agent.
Call outcome
Service appointment booked
- Caller need
- Seasonal service appointment
- Knowledge checked
- Service policy and vehicle notes
- Action taken
- Thursday, 10:30 AM reserved
- Follow-through
- Confirmation and CRM history saved
Workflows
Built around the work your callers need done.
Start with a focused agent, combine specialists into a squad, or run personalized campaigns. Conversity adapts to the operating rhythm of your team.
Service + scheduling
Bookings and front desk
Answer common questions, check real availability, confirm appointments, and keep the calendar current.
Outbound + CRM
Sales and renewals
Run personalized outreach, qualify interest, follow up on open opportunities, and keep renewal conversations moving.
Inbound + routing
Customer support
Resolve routine requests using approved knowledge and transfer sensitive or complex calls with the context intact.
Concierge + operations
Hospitality and guest care
Handle reservations, property questions, guest requests, service coordination, and post-stay follow-up.
Commerce + calling
Orders and events
Take food orders, explain menus, answer event questions, support ticket sales, and confirm attendance by phone.
Lifecycle + reminders
Automotive service
Schedule service, send maintenance reminders, follow up on recalls, and maintain customer and vehicle history.
Control by design
Your operation stays yours.
Conversity is built to keep customer data, provider credentials, and business actions inside clear organizational and role boundaries.
Organization boundaries
Agents, calls, knowledge, calendars, and voice configurations are resolved within the owning organization.
Role-aware access
Team, manager, administrator, and platform-admin responsibilities remain distinct across sensitive workflows.
Credentials stay backend-only
Voice, telephony, calendar, and tool credentials are used by server-side services rather than exposed in browser interfaces.
Consent and retention controls
Voice cloning includes consent, approval, revocation, and source-recording retention workflows controlled by Conversity.
Authenticated tool execution
Live tool callbacks validate conversation ownership and organization context before business actions run.
Visible synchronization state
Calendar, knowledge, and voice capability synchronization can be tracked and retried without hiding failures.
Book a demo
Bring us the calls that slow your team down.
We’ll show you how Conversity can answer them, use the right context, and complete the next step in your existing workflow.
A walkthrough shaped around your use case
A practical look at voice, knowledge, calendars, and tools
Clear next steps for a pilot or broader rollout